Company Description

(MALIN+GOETZ) is a fast-growing, founder-based gender-neutral beauty and lifestyle business based in New York City. We operate 20+ flagship apothecaries in NYC, LA, London and Hong Kong; along with an expanding presence online through www.malinandgoetz.com Additionally the brand is listed internationally with 600+ high-end accounts across five continents, including Space NK, Selfridges, Liberty, Nordstrom, Lane Crawford and Sephora; and amenity partners that include 5* hotels, spas and concept gyms. Our company champions three values: humanity, empathy + fight, and these values are embedded into everything we do. We foster employees to represent these values in all aspects of their work.

Position Description

The Temporary Retail Store Manager operates in London (two store locations) in the (MALIN+GOETZ) freestanding store portfolio. Reporting to the National Retail Manager, the Retail Store Manager has accountability for the performance of the stores in their cluster as well as the day-to-day operations of the business.

Responsibilities:

Sales

• Under the direction of the National Retail Manager, the Retail Store Manager should support in driving the business to hit day-to-day sales goals.
• With a grasp on the long-term objectives, the Retail Store Manager will proactively strive to reach the company targets by motivating the teams each day and ensuring everyone is aware of the objectives.
• The Retail Store Manager should have full awareness of store performance by tracking daily, weekly and monthly goals as well as personal KPIs for each person in the team including average spend and sign up rate.
• Taking a lead in driving the latest company launches and promotions/offers.
• Ability to create and recognise marketing and promotional opportunities to increase brand awareness and sales.
• Report observations on in-store trends, business opportunities, customer profile, and training opportunities for the store team; develop opinions on how best to drive the business forward.

Customer Service

• Reinforce store customer service protocols: greet customers, assess needs, sample strategically.
• Responding to the questions of customers by recommending an appropriate routine or product to meet their needs according to company product information and guidance.
• Effectively sampling the customer with other products to further build their regimen.
• Excellent leadership, organisational, communication and customer service skills.
• Ability to recognise and courteously adapt communication and sales approach to distinct personalities ensuring all of the team are motivated and focused on the job in hand.
• Providing engaging product demonstrations and consultations for both skincare products and fragrance.
• Proactively builds a personal network of clients, fostering loyalty and building their personal regimen. Regularly maintaining communication with these clients through email and phone prospection.
• Developing new and creative strategies to obtain additional business from present and prospective customers.
• Productively schedule time and organise priorities, especially if working between locations.

Store Maintenance & Procedures

• Flexible with scheduling and available to work retail hours.
• Processing Sales and Transactions, operating the Till System with speed and accuracy.
• Ensuring personal and team adherence to company policies including absence, returns, banking, inventory and reporting.
• Maintaining an exemplary standard of cleanliness and merchandising within the store environment.
• Following company guidelines for personal grooming and dress.
• Proactively establish and maintain relationships with support depts. and external agencies.
• Ensure availability of merchandise, inventories to support sales goals.
• Ensure that inventory is accurate at all times and controls are in place to properly capture all inventory moves.
• Perform inventory counts to coordinate orders for stock with office in a responsible and timely manner.
• Secure merchandise by implementing security systems and loss prevention techniques.
• Protect employees and customers by providing safe and clean environments and following company handbook policies.
• Communicate in a timely manner with Senior Office Management when issues arise which may hamper store operations.

Marketing

• Review and execute merchandising directives, visual displays, and other in-store activations supporting promotional events or holiday shopping occasions.
• Liaising with the Digital & Marketing Executive to support local marketing/web initiatives on social such as competitions, launches and campaign partnerships.
• Pro-actively cultivate relationships within the neighbourhood for cross-promotional, marketing and potential amenity opportunities.

Qualifications:

• A proven track record in Retail Sales, preferably with experience in Beauty and Customer Service.
• Beauty Experience preferred.
• Strong computer knowledge and skills, including proficiency in Excel and PowerPoint.
• Excellent verbal communication skills.
• Excellent organizational skills, detail-oriented, self-motivated.
• Managerial skills/supervisor level experience required.

(MALIN+GOETZ) is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, creed, religion, gender (including gender identity or expression), pregnancy, childbirth or related medical conditions, sexual orientation, marital status, domestic violence, sexual violence or stalking victim status, ancestry, national origin, alienage or citizenship, age, disability, military or veteran status, genetic information or predisposing genetic characteristic, or other protected status.